and guidance to our clients by answering their requests & addressing incidents regarding both server-side and client-side... client sites: Log and document all incidents within a ticketing system and problems within JIRA; Investigate problems...
incidents, problems and escalated issues. Creating and maintaining system and operational documentation, including the creation... on-call roster and management of priority incidents and problems with in contractual KPI's. Qualifications...
ability to provide support for production incidents and end user queries. Business Analysis Certification, eg. IIBA CBAP. Extensive...
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